BBee LoongPrepaid S$575.33 for booking a room for 2nights from May 22-24. Front desk charged to my credit card again upon checkout for A$586.16 (S$543.59). He didnt realise the double charge until I brought to his attention. He apologised and reversed the charge, & assured me there wont be a credit card admin fee charged. However, when I received my credit card statement, it shows I was charged S$39.04 being FX & bank fee for the mistake the front desk staff made. I’ve been following up with Sheraton MEL since July 10 on this matter but no news after July 26 when I gave the bank information as requested by Mr Kajal Gaurav to process the refund.
Till today Aug 21, I have yet to receive the refund. I have emailed several times to Sheraton but no one is replying. I am still waiting to hear from anyone copied in the email correspondence to provide an explanation and if I will still be receiving $39.04.
Meanwhile, I’d still like to thank David, the housekeeping staff, who was extremely helpful during my stay.
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